Plenary Day Two: Thursday, 25 May 2017

08:30 AM - 09:00 AM Conference Registration and Welcome Coffee

09:00 AM - 09:10 AM Opening Remarks by IQPC Australia and the Chairperson

09:10 AM - 09:50 AM International Keynote Presentation: The CLO Role – More than Just Learning – Building a Talent Management Organisation in a Hyper growth Environment

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Pacific Dental Services (PDS) started in 1994, supporting its first office in Costa Mesa, California. By 1997 it had grown to more than 20 supported offices and as of year-end 2016 it had more than 500 supported offices throughout 17 states adding an average of 2000 people per year. Its National Support Center (HQ) was struggling to keep pace. Deborah believed the way to take a quantum leap forward was through implementation of an end to end talent management system and effective team building and team engagement through use of assessments. Drawing from her experience in DELL and IBM (US), Deborah will discuss:
  • End to end talent management – what is it and how to implement it
  • Talent management - more than just learning but part of most CLO roles
  • Team building and engagement in a hyper growth environment
  • The key role of assessments in Talent Management

09:50 AM - 10:30 AM Case Study – Building Credibility, Trust and Your Leadership Capability to Earn That Executive Seat

Heather Timbs, Head of Learning & Development, HeritageBank
The L&D function needs to be able to challenge ideas at a strategic level. But before all else, it must evolve to one that ‘truly’ understands the workforce and establish trust and credibility in its potential to value-add. Establishing trust and aligning perspectives with leadership are relevant to evolving L&D’s role from one that is operational to strategic. A key aspect of this credibility piece is bridging the skills gap to become an executive leader representing the L&D function.
  • Must align L&D function to business vision in order to make informed strategic decisions
  • Barriers to becoming a CLO and how to bridge the skills gap to build credibility
  • Leaderships skills are essential to bridging the gap as well as ‘looking the part’ to establish presence
  • Justifying your business case – It’s about presenting the facts of your case in a ROI-type mindset and working closely with data analytics experts
  • Stakeholder management – an inherent responsibility as a CLO you must master


Heather Timbs

Head of Learning & Development

10:30 AM - 11:00 AM Morning Tea and Networking Break

11:00 AM - 11:40 AM Case Study – Data Analytics and its Role in Justifying Your Business Case

Jayshween Kumar, Senior Analyst of Human Resources Reporting & Analytics, Bendigo and Adelaide Bank Limited
L&D professionals must drive performance and deliver programs under business strategy in order to “make a difference” to employee performance and engagement. The challenge is being able to quantify the value of L&D initiatives, link them to business outcomes and establish credibility through a justifiable business case.
  • How to choose, align and track L&D metrics to measure the success of L&D initiatives
  • Cause-and-effect – How to analyse data to find the right correlations between employee and business performance?
  • E-Learnings Analytics functionality – centralised systems and software to assist data analytics to support your business case and L&D function
  • Business’ performance is only so good as individuals’ alignment to business goals – Why building capability and commitment are just as important as leadership and change management
  • Project management approach to performance management – How to extract the best performance from your employees and build their capability and commitment


Jayshween Kumar

Senior Analyst of Human Resources Reporting & Analytics
Bendigo and Adelaide Bank Limited

11:40 AM - 12:10 PM Case Study – Training the Trainers

Rob Wilkins, School Policy and Information Management, NSW Department of Education
From a digital learning lens, Australia is reportedly 8-11 years behind its global counterparts. Attention on digital learning and appreciation for its benefits are embedded in the NSW Department of Education’s business vision. Rob is currently working on the strategic direction of digital learning and more specifically, the digital literacy for the trainers as they must develop greater competencies in order to design digitally-enabled programs that engage the more self-sufficient and self-directed learner.
  • How digital learning will better engage and develop self sufficient and self directed learners
  • Why trainers must become more agile and acquire critical thinking, design thinking and digital literacy skills (coding, app development) to better cater for GenY learners
  • Rob’s research on ROI – Return on “impact” as opposed to Return on “Investment” – why the latter is immeasurable and we should look at the “impact” of learning across all functions instead


Rob Wilkins

School Policy and Information Management
NSW Department of Education

12:10 PM - 1:10 PM Networking Lunch

1:10 PM - 1:50 PM Case Study – The Workforce of the Future – Emerging Capability with Robots

Natalie Newbold, Capability Manager - People Experience & New Zealand, Suncorp, Group.
The workforce of the future is changing and a key component of this is Robotics. Suncorp is embracing this emerging trend and Natalie Newbold from Suncorp Learning will demonstrate how they are building Robotics capability across the Group. Natalie will share the journey so far and the Suncorp approach from general awareness to technical specialty and the impacts on Leadership development as teams of the future rapidly move to a mix of both people and robots.

Natalie Newbold

Capability Manager - People Experience & New Zealand
Suncorp, Group.

1:50 PM - 2:30 PM Case Study – Enhancing Engagement through Innovative Learning Design and Virtual Classrooms

Graham Gubbels, Head of Learning & Development, Medibank
Medibank has established an innovative approach to learning by moving away from traditional learning towards virtual classrooms. While reaping the benefits such as cost efficiencies and wider scopes for recruitment, Graham as one of the key drivers of learning’s transformation has had to overcome challenges associated maintaining levels of engagement and designing bite-sized or nano learning delivered through virtual training. In this session, Graham will discuss:
  • Key considerations in designing virtual classrooms including what tools, mediums and vehicles to use to ensure high-level interaction, and main learnings in make this shift
  • Impact of new learning design including key challenges in moving away from traditional training to bite-sized learning, delivering to suit different learning styles
  • Strategies to maintain engagement in virtual classrooms
  • “Joy experience” –programs designed to engage and lower depression levels of the hospitalised and how it is used as part of the employee experience to connect new starters with the company vision


Graham Gubbels

Head of Learning & Development
Innovating at the speed of change is the new norm as businesses transform their product and services, respond to new competitors and engage a digital workforce. This expert panel explores how CLOs and forward-thinking L&D professionals help:
  • Shape L&D programs and initiatives to better align with the business vision
  • Engage more collaborative and flatter workforces to aid organisational effectiveness
  • Support the thirst for continuous learning
  • Curate and lead an innovative creative organisational culture


Lori Ghezzi

Executive Director, Learning & Organisational Development APAC

Heidi Poynter

Senior Manager Work Practices
Bendigo and Adelaide Bank

Rob Wilkins

School Policy and Information Management
NSW Department of Education

3:30 PM - 11:59 PM Chairperson Closing Remarks and Afternoon Tea